Details
- Unique environment with an opportunity to make a difference
- Immediate Start and Flexibility to Work From Home
- Fixed Term Contract for 8 weeks - 3 days a week, with a view to extend
The Position
As the Complaints Administrator you will be responsible for:
- Gather inputs, coordinates feedback into RiskMan system and progress tracked to meet mandatory timelines
- Coordinate the management of complaint responses/communication within the determined timeframes
- Maintain strong and respectful relationship with the Office of the Health Complaints Commissioner (HCC), other stakeholders and multidisciplinary teams
The Location
Located in Melbourne and has the flexibility to work from home.
Essential Criteria
- Able to gather/collate/summarise information and process relevant information
- Capability to meet deadlines while liaising with others to collect information
- Excellent verbal communication skills, with advanced written skills (correspondence)
- Ability to build strong working relationships with key stakeholders
- Knowledge and experience in administration processes and procedures
- Excellent administrative and IT systems skills, continuous improvement focus, strong analytical and problem-solving skills
- Exceptional attention to detail, time management and organisational skills
- Background in complaints management would be well regarded, but not essential
- Healthcare Industry experience is desirable
About Nursing Jobs Australia
Nursing Jobs Australia is a nursing division within Skilled Medical Pty Ltd, a leader in international health and Medical Recruitment placement for short-term and permanent roles.
Skilled Medical is a doctor-led company with 15 years of industry experience, and is an international Medical Recruitment agency that helps qualified medical professionals with their career in Australia, New Zealand, the United Kingdom and Ireland.
With local offices located in Melbourne and London, we provide a personalised service to assist Nurses like yourself in finding their next role within the healthcare industry.
To Apply
By clicking on 'Apply Now' you will register your interest to work. Once your CV/Resume has been received, a Recruitment Consultant will be in touch.
To speak to our Nursing Team directly and discuss this opportunity, please email your enquiry/CV to Elly Blakeley at enquiries@nursingjobsaustralia.com or call us on 1300 444 100.